Return & Refund Policy

Return and Refund Policy for Brindisi Jewelry

Effective Date: 12 December 2024

We want you to love your jewelry from Brindisi Jewelry. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for details on how to process returns or request a refund. For questions, contact us at support@brindisijewelry.com.

1. Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • To be eligible for a return, items must be:

    • Unworn and in their original condition.

    • Accompanied by the original packaging, including any certificates, tags, or accessories.

  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. Return Process

  • To initiate a return, email us at support@brindisijewelry.com with your order number, details of the item(s) you wish to return, and the reason for the return.

  • Once approved, you will receive instructions on how to ship the item back to us.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval of your refund.

  • Approved refunds will be processed within 5-7 business days and automatically applied to your original method of payment.

  • Shipping fees are non-refundable, except in cases where the return is due to our error.

4. Exchanges

  • We accept exchanges for items of equal or lesser value, subject to availability.

  • To request an exchange, follow the same process as outlined for returns.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please email us at support@brindisijewelry.com within 7 days of delivery. Include photos of the damaged item and your order details.

  • We will provide a replacement or full refund, including shipping costs, for damaged or defective items.

6. Non-Returnable Items

  • Custom or personalized items.

  • Gift cards.

  • Items marked as final sale.

7. Return Address

  • Returns should be sent to the address provided in the return authorization email.

  • We recommend using a trackable shipping service or purchasing shipping insurance. Brindisi Jewelry is not responsible for lost or undelivered return shipments.

If you have any further questions or concerns, please don’t hesitate to contact us at support@brindisijewelry.com.

Thank you for choosing Brindisi Jewelry!