Shipping Policy

Shipping Policy for Brindisi Jewelry

Effective Date: 12 December 2024

Thank you for shopping with Brindisi Jewelry. We are committed to ensuring that your jewelry reaches you safely and promptly. Please review our shipping policy below for details regarding our shipping methods, timelines, costs, and more. If you have any questions, feel free to contact us at support@brindisijewelry.com.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Custom or made-to-order pieces may require additional time. Estimated processing times for such items will be specified on the product page.

  • You will receive an email notification once your order has been shipped.

2. Shipping Methods and Rates

  • We offer the following shipping options:

    • Standard Shipping: 5-12 Business Days.

    • Express Shipping: 3-5 Business Days

    • (Shipping rates are calculated at checkout based on your location and the selected shipping method)

  • Free Standard Shipping is available for orders over 75$

3. International Shipping

  • We currently ship Worldwide.

  • International shipping rates and delivery times vary by destination and will be displayed at checkout.

  • Customs duties, taxes, and additional fees for international orders are the responsibility of the recipient.

4. Shipping Address

  • Please ensure that your shipping address is correct and complete. We are not responsible for delays or losses caused by incorrect or incomplete address information.

  • If you need to update your shipping address, please contact us at support@brindisijewelry.com as soon as possible. Changes can only be made before your order has been shipped.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information. Use the tracking number to monitor the delivery status of your order.

6. Lost, Stolen, or Damaged Packages

  • Brindisi Jewelry is not liable for lost or stolen packages once marked as delivered by the carrier.

  • If your package is lost, stolen, or arrives damaged, please contact us at support@brindisijewelry.com. We will assist you in filing a claim with the carrier.

7. Delays

  • While we strive to deliver your order on time, unforeseen delays may occur due to factors such as weather conditions, customs processing, or carrier issues. We appreciate your patience in such cases.

8. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

If you have any further questions or need assistance, please don’t hesitate to reach out to us at support@brindisijewelry.com.

Thank you for choosing Brindisi Jewelry!